Last Updated: 2nd Jan, 2026

Typhoon Fincare has established a structured grievance redressal mechanism to ensure timely resolution of customer complaints in line with RBI expectations.

Level 1 – Customer Support:
Users should first approach Customer Support . Complaints are generally resolved within 7–15 working days.
Email: info@typhoonfincare.in

Level 2 – Grievance Redressal Officer:
If unresolved, complaints may be escalated to the Grievance Redressal Officer.

Nodal Grievance Redressal Officer: Tarun R Deora
Email: tarun@typhoonfincare.in
Phone: 9833560350
Working Hours: Monday to Friday, 10:00 AM to 6:00 PM (excluding public holidays)

External Escalation:
If the grievance is not resolved within 30 days, Users may escalate the complaint to:
• RBI Complaint Management System (CMS): https://cms.rbi.org.in
• Sachet Portal: https://sachet.rbi.org.in

Policy Updates:
This policy may be updated periodically. Continued use of the Platform constitutes acceptance of the updated policy.